Shipping Policy

We want your Hausly order to reach you quickly and in perfect shape. Here's how shipping works.

Free shipping

Every order shipped within the United States ships free. No minimum.

Processing time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding US holidays). Orders placed after 2pm ET or on weekends start processing the next business day.

Delivery time

Once shipped, most orders arrive within 5 to 8 business days. During peak seasons and holidays, delivery can take a few extra days.

Order tracking

As soon as your order ships you'll receive an email with your tracking number. If you haven't received it within 3 business days of ordering, check your spam folder or contact us.

Where we ship

We currently ship to addresses in the United States, including APO/FPO addresses. We don't ship internationally at this time.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours and we'll do our best to update it before it ships. We can't redirect packages once they're in transit.

Lost or damaged packages

If your package shows as delivered but you can't find it, or anything arrives damaged, email us at support@hausly.com within 14 days of delivery with your order number (and a photo for damaged items). We'll send a free replacement or a full refund.