Returns & Refund Policy

We stand behind everything we sell. If you're not happy with your purchase, we'll make it right.

30-day returns

You can return any item within 30 days of delivery for a full refund. Items should be unused and in their original condition and packaging.

How to start a return

Email support@hausly.com with your order number and the item you'd like to return. We'll reply within 1 business day with return instructions and the return address. Please don't send items back without contacting us first, as returns without an authorization can't be processed.

Damaged or defective items

If your item arrives damaged or defective, contact us within 14 days of delivery with a photo. We'll send a free replacement or issue a full refund, and you won't need to send anything back.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a few extra days to post it.

Return shipping

For change-of-mind returns, the customer covers return shipping. For damaged, defective or incorrect items, we cover everything.

Exchanges

Want a different bundle size? Contact us and we'll help you swap it.

Questions

Reach us anytime at support@hausly.com.